On Customer Service

I'm sure you're all experienced shoddy customer service at one point in your life or other. In Singapore, this seems to happen too often than not. So when someone comes along to commit to promoting great customer service in Singapore, kudos are very much in order.

Ron Kaufman is one such amazing person. He has lived in Singapore for almost 20 years, and I seriously believe that he is a lot more Singaporean than Singaporeans themselves! He goes all over the island, proclaiming "Up Your Service!" I couldn't agree more. We badly need a kick up our backsides when in comes to giving Great Customer Service.

Are you reading this, Singapore businesses??