On Customer Service

I'm sure you're all experienced shoddy customer service at one point in your life or other. In Singapore, this seems to happen too often than not. So when someone comes along to commit to promoting great customer service in Singapore, kudos are very much in order.

Ron Kaufman is one such amazing person. He has lived in Singapore for almost 20 years, and I seriously believe that he is a lot more Singaporean than Singaporeans themselves! He goes all over the island, proclaiming "Up Your Service!" I couldn't agree more. We badly need a kick up our backsides when in comes to giving Great Customer Service.

Are you reading this, Singapore businesses??

On Opinions

I attended a talk by Dolf de Roos, the real estate guru. He was passionate, and did his best to connect with the audience through asking questions. The topic was rather dry, and the response was frankly quite dismal. Finally Rolf said something to this effect, "Singapore, you've got to have an opinion about something."

I totally agree. Each and everyone of us should have an opinion about matters, and back these up appropriately. Unfortunately, it is my observation that most Singaporeans feel constipated by the belief that the 'back-up' should come before the opinion, hence they don't tend to share with others their invaluable insights. 

Why not take the time to regularly discuss matters civily in a group, put out your opinions, and let the market refine such thoughts for us?

Affirmations

I am confident

I am passionate

I am valuable to Society

I am courageous

I am a unique person

I have a unique vision

I am cheerful

I am inspiring

I am awesome

I attract success

I am caring

I am trustworthy

I am focussed

I am disciplined

I am a good listener

I am decisive

I am a good communicator

I am generous

I am energetic

I am creative

I am assertive

I am a contribuion to others

I deserve success

I am a good student

I am a survivor

I am true to my future self

I am perserverant

I can overcome all obstacles

I present myself clearly

I am passionate about my causes

I identify myself with those around me

I am warm and friendly

I am good to myself

I like being with me

I enjoy being with others

I enjoy solitary time

I enjoy working for my goals

I have crystal clear vision

I work daily for my dreams

I am open to ideas around me

I am responsible for my results

I am the captain of my ship

i am the painter of my canvas

I learn regularly from successful people

I acknowledge my successes

I am humble

I am supportive

I can acheive all my dreams!

Wink & Grow Rich

Here is my understanding of the "gist" of Roger Hamilton's book Wink And Grow Rich:

1. Think It, Ink It, Do It, Review It
2. Choose the Level I Want to Play At
3. What I See is Always What I Get
4. Ask and I shall Receive
5. Learning is a Game
6. Invest More of My Time; Spend Less of It
7. Invest More of My Money; Spend Less of It
   
8. My Well is My Words
9. Wealth is the Beginning, Not the End
10. Sow, Nurture, Reap
11. My Passion is My Compass
12. To Know and Not to Do, is Not Yet to Know
13. Value is the River in Which Wealth Flows
14. Become an Inspired Work-In-Progress
15. Plan to Fail
16. See the Wood from the Trees
17. Opportunites Lie in Every Moment
18. The Key to Leverage is How I Use It
19. Sustainable Wealth Follows a Rhythm
20. Time is My Most Precious Asset
21. Harmony is the Foundation of Wealth
22. Time Has Seasons
23. It's Not Just What I Do, It's When I Do It
24. When I Resonate, I Accumulate
25. I Settle For My Standards
26. A Five-Star Life is Easier Than A Two-Star Life
27. My Environment is My Playground
28. I Am the Result of My Choices
29. Water Always Finds Its Level
30. The End is the Beginning, So Pass This On!

Hope this provides some inspiration to you!

Inspirations 009 -- Ten Companions

Ten Companions

by Thomas Heng

Success is my duty

Wealth is my reponsibility

Sharing is my passion

Learning is my desire

Speaking is my hobby

Reading is my habit

Dreams are my staple

Courage is my friend

Spirit is my guide

Love is my footprint