On Customer Service

I'm sure you're all experienced shoddy customer service at one point in your life or other. In Singapore, this seems to happen too often than not. So when someone comes along to commit to promoting great customer service in Singapore, kudos are very much in order.

Ron Kaufman is one such amazing person. He has lived in Singapore for almost 20 years, and I seriously believe that he is a lot more Singaporean than Singaporeans themselves! He goes all over the island, proclaiming "Up Your Service!" I couldn't agree more. We badly need a kick up our backsides when in comes to giving Great Customer Service.

Are you reading this, Singapore businesses??

On Opinions

I attended a talk by Dolf de Roos, the real estate guru. He was passionate, and did his best to connect with the audience through asking questions. The topic was rather dry, and the response was frankly quite dismal. Finally Rolf said something to this effect, "Singapore, you've got to have an opinion about something."

I totally agree. Each and everyone of us should have an opinion about matters, and back these up appropriately. Unfortunately, it is my observation that most Singaporeans feel constipated by the belief that the 'back-up' should come before the opinion, hence they don't tend to share with others their invaluable insights. 

Why not take the time to regularly discuss matters civily in a group, put out your opinions, and let the market refine such thoughts for us?